‘Water ATMs’ deliver liquid assets in India’s capital
By last November Sarvajal had convinced the Delhi authorities to collaborate in a pilot project, and 24 ATMs are now in place across the city. SciDev.Net visited one of the five ATM machines in Dwarka Sector 3 Resettlement Colony — an unplanned neighbourhood without any public services — to find out how the company is expanding its urban presence.
This image gallery shows how Sarvajal’s facilities treat water and supply the vending machines in the colony, where the water is sold for a fraction of the price of bottled water. Operations manager Amit Mishra takes us through the workings of the equipment that cleans the water, which is then delivered to the solar-powered, cloud-connected vending machines installed in the area. Savajal says the water it delivers through the ATMs meets WHO requirements.
Mishra also explains how the company’s work is evolving. In rural parts of India, where internet connectivity is intermittent, Sarvajal generally sells the filtering system to entrepreneurs who then sell the water through 20-litre ATMs. But in Delhi, Sarvajal manages both the filtering process and the supply to ATMs that each hold 500 litres of water. “Here we are doing the partnership with the government,” says Mishra. “Clients are directly connected to us in urban areas. In rural areas, the clients are connected to the entrepreneur.”
Even within Delhi, the company uses two public-private partnership models: one financed by Sarvajal and the other, a new arrangement still under consideration, financed by the government.
To set up operations in the city, the government has permitted Sarvajal to use public land rent free for ten years, and to draw the water at each location. I ask Mishra if it was difficult to convince the authorities to get on board with the project. “Initially yes,” he says. “That’s why we have a pilot project for two years.” The government wanted to check whether this model was going to be financially viable for it or not, he explains, and how people would react to the idea of paying for water.
Under the current model, Mishra explains, the company is financing the entire project and also collecting all the revenue. Under a new model being considered by the authorities, the government would pay to install ATMs that the Delhi water board would own. Although Sarvajal would maintain them, the idea is to fill them with municipal water rather than water treated and monitored by the company. Ten dispensing machines operating under this model, and carrying the Jal water board logo, are already up and running in the city. Under such an arrangement the partnership will bring a financial return for the government, according to Mishra; hence the need for a pilot phase.
In parts of the city like this colony public services struggle to keep up with rapid urbanisation. “There is no proper piped infrastructure,” he says. “That’s why we have been invited to at least provide potable water. We are being given permission to operate our plants wherever there is no fixed pipeline framework available. We are doing that job and we are filling the gap.”
Sarvajal is part of the philanthropic foundation set up by the Indian multinational company Piramal Group.